Terms of Service

Last updated November 8, 2026

1. Who we are

Nubati Industries ("Nubati", "we", "us") runs this website at nubati.org and sells upcycled designs and custom services from Richmond, Virginia. Our online store runs on Shopify. By using this site or buying from us, you agree to these terms.

2. One of One Products

Our 1 off pieces are made from donated, family and found materials and exist only once. Photos show the actual item, but color can look different on your screen, and signs of a garment's earlier life, such as fading, small marks or mended areas, are part of the work and are not defects.

3. Orders and pricing

Prices are in US dollars and do not include shipping or tax unless stated. Your order is accepted when we send a shipping confirmation. If a piece sells to someone else first or we find a pricing error, we will cancel and fully refund your order.

4. Payment

Payments are processed by Shopify and its payment partners. We never see or store your full card number.

5. Shipping

We ship within the United States.

2 weeks delivery maximum.

6. Returns & Exchanges

Returns & Exchanges are case-by-case basis, please contact sales@nubati.org and usually resolved within 30 days subject to banking institutions.

All custom work is non-refundable and sales for custom work is final.

7. Custom requests

• Sending a custom request asks for a quote. It is not an order.
• Work starts after you approve the quote and pay any deposit we ask for.
• You confirm that you own or have permission to use any artwork you send us. We can refuse artwork that is hateful, infringes someone's rights or conflicts with our values.

8. Donations

Donated clothing and materials become Nubati property when we accept them, and we may use, rework, give away or recycle them. We do not provide tax receipts unless we tell you in writing that we can.

9. Our designs and content

Nubati designs, prints, photos, text and marks on this site belong to Nubati Industries or are used with permission. Do not copy or sell them without written permission. Press coverage is credited to its publisher and linked to the original.

10. Acceptable use

Do not misuse the site, try to break its security, scrape it in bulk or send spam through its forms.

11. Liability

To the extent the law allows, Nubati is not liable for indirect or consequential losses, and our total liability for any claim is limited to what you paid for the product or service involved.

12. Governing law

These terms are governed by the laws of the Commonwealth of Virginia. Any dispute will be handled in the state or federal courts located in Richmond, Virginia.

13. Changes

We may update these terms. The date at the top shows the latest version. Continuing to use the site after a change means you accept the update.

14. Contact

Questions about these terms: info@nubati.org.

Privacy Policy

Last updated November 1, 2026

1. Summary

We collect what we need to sell you clothing, answer your requests and send emails you asked for. We do not sell your personal information.

2. What we collect

• Orders: name, email, shipping and billing address, phone if given, and order details. Card details are handled by Shopify's payment partners, not by us.
• Forms: what you send through the custom, donation and newsletter forms, including your name, email, phone if given and your message.
• Device and usage data: pages viewed, browser, device type, approximate location from your IP address and how you reached the site, collected through Shopify and cookies.

3. How we use it

• To process and ship orders and handle returns.
• To reply to quotes, custom requests and donation offers.
• To send drop alerts if you signed up. Every email has an unsubscribe link.
• To keep the site secure, stop spam and understand which pages help people.

4. Who we share it with

Shopify hosts our store and processes payments. Shipping carriers get what they need to deliver. Google hosts our email. We share information with authorities only when the law requires it. Each provider handles data under its own privacy policy.

5. Cookies

Shopify sets cookies that keep your cart working and measure site traffic. Where the law requires it, you can choose which non-essential cookies to allow through the cookie banner. You can also block cookies in your browser, though the cart may stop working.

6. Links to other sites

The Archive links to Instagram and to Leche Mag. Those sites collect data under their own privacy policies once you visit them.

7. Your rights

Depending on where you live, including under the Virginia Consumer Data Protection Act, you can ask to see, correct, delete or get a copy of your personal data, and to opt out of targeted advertising, sale of data or profiling. Email info@nubati.org and we will respond within 45 days. If we decline, you can appeal by replying to our answer.

8. How long we keep it

Order records are kept as long as tax and accounting law requires. Form messages are kept while we work with you and then deleted within two years. Newsletter data is deleted when you unsubscribe.

9. Children

This site is not directed at children under 13, and we do not knowingly collect their information.

10. Security

Our store runs on Shopify's secure platform over encrypted connections. No system is perfect, so please contact us right away if you think your account or data has been exposed.

11. Changes and contact

We will post updates here and change the date at the top. Questions: info@nubati.org, Nubati Industries, Richmond, Virginia.